A little guidance. A simpler order.
Everything you need to start sourcing with Charm.
How do I place a wholesale order?
Create an account and verify your email, then select colors, sizes and quantities in the catalog. Each item has its own minimum quantity. Add different styles to your order list and review them together.
Why can’t I see prices?
Wholesale prices are available after email verification. Use an international or business email address. If you have an agreed customer price, it appears automatically when you sign in.
Can I get a pro forma invoice?
Yes. Open your order list and select Export PI. Use Print / Save as PDF to download a copy for your purchasing team. Freight and any applicable taxes are confirmed separately.
Payment terms & PayPal
Available payment methods are shown at checkout when online ordering is enabled. If PayPal is unavailable in your region, export your PI and send an inquiry to agree on an alternative. Do not send payment until the order and payment instructions have been confirmed.
Shipping information
Shipping depends on the destination, order weight, service and availability. Contact us for a freight quotation if no shipping method is available. Dispatch timing, duties and any destination charges are confirmed for each order.
Can I repeat a previous order?
Go to My account → Orders, open a previous order and select the items you wish to buy again. You can repeat the full order or add selected styles to a mixed order. Current availability, prices and minimum quantities apply.
Questions, changes or quality concerns?
Contact us with the order number, item number, quantity and relevant photos. Return arrangements and any remedies are confirmed with our team according to the agreed order terms.